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Terms & Conditions That Protect Your Account

When you open an account with us, you're entering into a straightforward agreement about how the platform works, what you can do in your lobby, and how we…

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How to Reach Us About Your Terms

Our support team is here to clarify any term, explain a rule, or help you understand your account rights.

Live Chat Open the chat widget in your account dashboard and speak to a support agent…
Email Support Send detailed questions to our support inbox and receive a full response within 24…
Account Settings View a summary of your account terms, deposit history and withdrawal rules directly in…
YOUR DATA & SECURITY

How We Protect Your Account and Information

Our terms include strict policies on how we collect, store and use your personal data. Every deposit and withdrawal is verified against your registered identity to prevent fraud.

Data Encryption

All your account information, payment details and game history are encrypted using industry-standard protocols. Your data travels securely from your device to our platform.

Identity Verification

We verify your identity before processing your first withdrawal. You'll upload a copy of your ID document once; we store it securely and never resell it.

Fraud Prevention

Every withdrawal request is checked against your deposit records and account history. Unusual activity triggers a review before funds are released to prevent unauthorized transactions.

Cookie and Tracking Policy

We use cookies to remember your login status and track which games you play so we can show you a personalized lobby. You can disable cookies in your browser, but some platform features may not work.

Data Retention

We keep your account history for seven years after your last login or withdrawal. After that period, we securely delete inactive account records unless local law requires longer retention.

Your Rights

You have the right to request a copy of all your personal data, correct any inaccuracies, or ask us to delete your account. Contact support to exercise these rights; we respond within 14 days.

Questions About Our Terms

Here are the terms questions we hear most often from players. If you don't see your question here, reach out to our support team and we'll walk you through it.

You're not required to create an account. But if you do register, you're confirming that you accept these terms. If a specific term changes, we'll notify you and you can choose to close your account. Continued play after a notification means you've accepted the change.

Yes. You can request account closure at any time through Settings. Your remaining balance will be withdrawn to your registered payment method — DANA, OVO, GoPay or QRIS — within 24 hours. Once closed, your account cannot be reopened, but your transaction history remains stored for seven years.

Withdrawals are available to the same payment method you used to deposit. Your first withdrawal requires identity verification — upload a photo of your ID through the account verification form. After that, withdrawals typically process within 2–6 hours during business hours, depending on your bank or e-wallet provider.

Yes. Access to certain games and features depends on local law in your region. When you create your account, we detect your location and apply the rules for that area. If you move or change location, contact support to update your regional settings — some games may become restricted or available.

We use cookies to keep you logged in, remember your language preference and track which games you visit so we can show a personalized lobby. Analytics cookies also help us understand how players use the platform. You can disable cookies in your browser settings, but some features like auto-login won't work.

Contact support immediately with your account username and the bet or transaction ID. We'll review the game records and payment logs to confirm what happened. If we find an error, we'll correct your balance. If the dispute involves a payment method issue, we escalate it to your bank or e-wallet provider.

No. Any material change to these terms will be announced at least 7 days in advance through email and a banner in your account. You'll have the option to review the new terms before continuing to play. If you don't agree, you can close your account and request your balance back.

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